How to Lodge a Complaint?

The ICB accepts written complaints only.  A complaint must be made in writing with full details of the subject of complaint, using the Complaint Form, together with copies of the following documents and submitted to the ICB by post, fax or email:

1. Full set of policy document together with the application form;
2. Claim form;
3. Medical report / surveyor report / quotation for repair or repairs receipt / police statement;
4. Written notification by Insurer with final decision to the claim dispute.

 

Remarks:

1. ICB does not provide reception counter service. Members of the public are encouraged to contact us through email or fax.
2. The average processing time for a complaint case is about four to six months.
3. Maxiumum 1MB per attachment.
4. Information sending through internet is vulnerable to third-party interception.