Introduction

The Insurance Complaints Bureau (ICB) was inaugurated on 16 January 2018. Building on the foundation of the Insurance Claims Complaints Bureau (ICCB) but with an expanded scope, the ICB provides a cost-effective and efficient alternative dispute resolution mechanism to help resolve ALL insurance disputes arising from personal insurance policies. Claim-related complaints are handled by way of adjudication under the Insurance Claims Complaints Panel while non-claim related complaints are handled by way of mediation provided by the ICB List of Mediators.  All services are provided free to consumers.

Vision of the ICB is:
“To be the independent and trusted body to the insuring public in resolving claim and non-claim related monetary disputes arising from personal insurance policies.  We aim to be impartial, efficient and user friendly with respect to all parties.”